Shipping and returns
SHIPPING POLICY
Cyclooptracker UAB (“we” and “us”) is the operator of () (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
GENERAL Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
SHIPPING COSTS We offer free Standard Shipping on all orders.
DELIVERY TERMS Generally, orders in the European Union and the United Kingdom are in transit for 1-4 days, orders shipped internationally (outside the European Union) are in transit for 3 – 7 days. This varies depending on the final destination country/state.
DISPATCH TIME Orders are usually dispatched within 1-2 business days of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. All US orders are shipped from our distribution center in the United States.
CHANGE OF DELIVERY ADDRESS For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. In that case, contact us via email –
SHIPPING RESTRICTIONS Orders cannot be shipped to P.O. Boxes Orders cannot be shipped to Military addresses Orders only ship on business days, which are Monday-Friday.
DELIVERY TIME EXCEEDED If delivery time has exceeded the forecasted time, please contact us via email so that we can conduct an investigation.
TRACKING NOTIFICATIONS Upon dispatch, you will receive a tracking link allowing you to follow the progress of your shipment based on the latest updates made available by the shipping provider.
DUTIES & TAXES Import duties and taxes for international shipments (outside European Union and the United Kingdom) may be liable to be paid upon arrival in the destination country. This varies by country, and encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
CANCELLATION If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
RETURN & REFUND POLICY
Thanks for shopping at Cyclooptracker UAB website (). We want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. For a better processing of your return request, we suggest you contact the support via email .
RETURN DUE TO CHANGE OF MIND Cyclooptracker UAB will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in the origin Day Money Back Guarantee is only applicable to purchases made on this site and directly with Cyclooptracker UAB.
Return shipping will be paid at your own expense and you will be required to arrange your own shipping. Once returns are received and accepted, refund will be processed to your original payment method. We will notify you once this has been completed through email.
Cyclooptracker UAB will refund the value of the goods returned but will NOT refund the value of any shipping paid.
WARRANTY RETURNS Cyclooptracker UAB will happily honor any valid warranty claims, provided a claim is submitted within 2 years of receipt of items.
We will help you to arrange purchase pick up at a company expense when possible, otherwise you will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Cyclooptracker UAB to process your warranty claim within 7 days.
REFUND Once returns are received and accepted, refunds will be processed to your payment method. We will notify you once this has been completed through email. It may take up to a maximum of 14 days for the money to reach your account, based on your bank. Paypal refunds reach your account immediately after the refund is initiated.
SHIPPING Cyclooptracker, UAB is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the return shipping.
CHANGES TO OUR RETURN & REFUND POLICY Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy.
CONTACT US If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product. Email:
Standard US Shipping: What to Expect
All domestic orders ship from our dedicated US fulfillment center, typically within 1–2 business days of payment confirmation. Once your package leaves our warehouse, you’ll receive an email with a tracking number and a direct link to monitor your shipment’s progress. The service used for free standard shipping is selected based on your location to balance speed and reliability—common carriers include USPS, UPS, and FedEx.
Delivery usually takes between 3 and 7 business days after dispatch, though remote or rural addresses may require an extra day or two. Please note that carrier timelines are estimates, and delays due to weather, peak seasons, or unforeseen logistics issues can occasionally extend the delivery window. If your order hasn’t arrived within 10 business days of shipment, reach out to us at the support email listed above so we can investigate immediately.
Tracking and Managing Your Delivery
Your tracking link is the best way to stay informed. Most carriers update tracking at key milestones: label created, picked up, in transit, out for delivery, and delivered. If the status shows as delivered but you can’t locate the package, check with neighbors, building managers, or your mailbox area. In rare instances, a carrier may scan a package as delivered a few hours before actual delivery.
If a tracking status hasn’t updated for more than 5 business days, contact our support team. We can open an inquiry with the carrier and, if the package is confirmed lost, arrange a prompt replacement or full refund at no extra cost to you. For added peace of mind, you can use the carrier’s website to sign up for delivery alerts or request a hold at a local pickup point.
Step‑by‑Step Return Process
When returning a product for any reason—whether under our 30‑day money‑back guarantee or a warranty claim—please follow these steps to ensure a smooth process:
- Initiate your return: Email us at with your order number and the reason for the return. For warranty claims, include a brief description of the issue.
- Receive return instructions: We’ll reply with the return address and, for warranty claims, a prepaid shipping label or reimbursement instructions.
- Pack the item securely: Use the original packaging whenever possible. If unavailable, choose a sturdy box with adequate cushioning to prevent damage during transit.
- Ship the item: For change‑of‑mind returns, you are responsible for arranging and paying return shipping. For warranty returns, we cover the cost—either by providing a label or reimbursing your expense after the claim is approved.
Once your return arrives at our facility, we inspect it within 5–7 business days. A refund (or replacement for warranty claims) is processed immediately after acceptance, and you’ll receive a confirmation email.
Refund Timelines and Methods
Refunds are always issued to the original payment method used at checkout. After your return is accepted, the funds are released instantly from our side, but the time it takes to appear in your account depends on your bank or payment processor. Typically, credit and debit card refunds show up within 5–10 business days. PayPal refunds usually appear in your PayPal balance within minutes of processing.
If more than 14 business days pass after you receive our refund confirmation and the money hasn’t arrived, please contact your bank or payment provider first. If they cannot resolve it, reach out to us so we can verify the transaction details and assist further.
Warranty Claims in Detail
Our 2‑year warranty covers manufacturing defects and hardware malfunctions under normal use. When you submit a claim, our support team may guide you through basic troubleshooting to rule out setup issues before initiating a return. In many cases, we can resolve the problem without needing to send the device back.
If a return is necessary, we’ll provide a prepaid shipping label for US customers. Once the item is received and inspected, a replacement (or repaired unit, at our discretion) is shipped within 7 business days. If a replacement is unavailable in a timely manner, we’ll offer a full refund. Please note the warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear of accessories.