Shipping and returns
SHIPPING POLICY
Cyclooptracker UAB (“we” and “us”) is the operator of () (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
GENERAL Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
SHIPPING COSTS We offer Express Shipping on all orders with €9.99 cost.
DELIVERY TERMS Generally, orders in the European Union and the United Kingdom are in transit for 1-4 days, orders shipped internationally (outside the European Union) are in transit for 3 – 7 days. This varies depending on the final destination country/state.
DISPATCH TIME Orders are usually dispatched within 1-2 business days of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. All orders are shipped from our distribution center in Lithuania.
CHANGE OF DELIVERY ADDRESS For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. In that case, contact us via email –
SHIPPING RESTRICTIONS Orders cannot be shipped to P.O. Boxes Orders cannot be shipped to Military addresses Orders only ship on business days, which are Monday-Friday.
DELIVERY TIME EXCEEDED If delivery time has exceeded the forecasted time, please contact us via email so that we can conduct an investigation.
TRACKING NOTIFICATIONS Upon dispatch, you will receive a tracking link allowing you to follow the progress of your shipment based on the latest updates made available by the shipping provider.
DUTIES & TAXES Import duties and taxes for international shipments (outside European Union and the United Kingdom) may be liable to be paid upon arrival in the destination country. This varies by country, and encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
CANCELLATION If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
RETURN & REFUND POLICY
Thanks for shopping at Cyclooptracker UAB website (). We want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. For a better processing of your return request, we suggest you contact the support via email .
RETURN DUE TO CHANGE OF MIND Cyclooptracker UAB will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in the origin Day Money Back Guarantee is only applicable to purchases made on this site and directly with Cyclooptracker UAB.
Return shipping will be paid at your own expense and you will be required to arrange your own shipping. Once returns are received and accepted, refund will be processed to your original payment method. We will notify you once this has been completed through email.
Cyclooptracker UAB will refund the value of the goods returned but will NOT refund the value of any shipping paid.
WARRANTY RETURNS Cyclooptracker UAB will happily honor any valid warranty claims, provided a claim is submitted within 2 years of receipt of items.
We will help you to arrange purchase pick up at a company expense when possible, otherwise you will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Cyclooptracker UAB to process your warranty claim within 7 days.
REFUND Once returns are received and accepted, refunds will be processed to your payment method. We will notify you once this has been completed through email. It may take up to a maximum of 14 days for the money to reach your account, based on your bank. Paypal refunds reach your account immediately after the refund is initiated.
SHIPPING Cyclooptracker, UAB is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the return shipping.
CHANGES TO OUR RETURN & REFUND POLICY Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy.
CONTACT US If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product. Email:
Your Rights as an EU Consumer
As a customer located in the European Union, you are entitled to additional statutory rights under the Consumer Rights Directive. In particular, you have a 14-day “cooling‑off” period from the day you receive your goods, during which you may withdraw from the purchase for any reason. We fully honour this right and, as outlined above, extend it to a generous 30‑day return window for change‑of‑mind returns. No restocking fees are charged, and you are only responsible for the return shipping cost.
If you exercise your right of withdrawal, please notify us by email at within the 14‑day (or our extended 30‑day) period. We will acknowledge your request and provide the return instructions. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.
Packaging and Return Condition Guidelines
To ensure a swift refund or warranty resolution, all returned items must be in their original condition, complete with all accessories, manuals, and the original packaging. Please pack the product securely to prevent damage during transit; we recommend using the original shipping box and protective inserts whenever possible.
- Include all components: device, keys, mounting bracket, cables, and any free promotional items received with the order.
- Remove any personal data or account associations from the device before returning it.
- For warranty returns, a detailed description of the fault and, if possible, photographic evidence will help us expedite the assessment.
Returns that arrive damaged due to insufficient packaging, or that show signs of misuse or tampering, may be subject to a partial refund or rejection of the claim.
Warranty Claim Process in Detail
Our 2‑year warranty covers manufacturing defects and hardware malfunctions that occur under normal use. It does not cover damage resulting from accidents, improper installation, unauthorized modifications, or use of non‑standard accessories.
To initiate a warranty claim, email us at with your order number and a clear explanation of the issue. Our support team may first guide you through diagnostic steps to confirm whether a return is necessary. If a return is required, we will issue a prepaid return label (or reimburse your shipping cost upon a valid claim).
Once we receive the item, our technicians will inspect it within 7 business days. You will be informed of the outcome by email. If the claim is approved, we will, at our discretion, repair or replace the product, or issue a full refund to your original payment method.
Refund Timelines by Payment Method
After your return is accepted, we process the refund immediately. The time it takes for the money to appear in your account depends on your financial institution and payment method:
- PayPal: Refunds typically appear in your PayPal balance within a few minutes after processing.
- Credit/Debit Card: It may take 5–10 business days for the refund to be posted by your card issuer.
- Bank Transfer: Refunds by bank transfer can require up to 14 business days to clear, depending on the receiving bank.
Please note that the 14‑day maximum timeframe mentioned in our policy aligns with the standard settlement window for most banks.
Exchanges and Replacements
If you wish to exchange your Cycloop Tracker for a different model or accessory, please contact our support team. Exchanges are treated as a return and a new purchase: we will refund the original item once returned, and you can place a new order for the desired product. This ensures the fastest possible fulfillment and keeps you eligible for any applicable promotions on the new item.
In warranty cases, if a replacement unit is issued, it will be shipped to you free of charge using our standard express service once the faulty item has been received and inspected.
Need Further Assistance?
Our goal is to make your shopping experience as smooth as possible. If you have questions that are not answered on this page, please reach out. You can contact us by email at , or visit our Contact us (Europe) page for additional ways to get in touch. For more general information about our company and our products, see the About us (Europe) page.
We’re here to help Monday through Friday, and we’ll do our best to reply within one business day.